Satisfaction: How Every Great Company Listens to the Voice of the Customer
Portfolio, 2006. First Edition. Hardcover; First Printing. ISBN 1591841097. Fine in Fine jacket, with mild toning. ; 8vo - 8" to 9" tall. More
Portfolio, 2006. First Edition. Hardcover; First Printing. ISBN 1591841097. Fine in Fine jacket, with mild toning. ; 8vo - 8" to 9" tall. More